Maintenance and Support

Reliable maintenance with fast turnaround

We pride ourselves on our dedication to our clients, offering long-term support to help them meet their business objectives. We offer maintenance, marketing, mentoring and more. Our support is incredibly flexible and is closely tailored to your specific requirements — tell us what you need and we’ll make it happen.

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What do I get?

Need help maintaining your site? If not already included, we’ll tailor a maintenance and support package that works for you and your site.

  • Hosting

    We host all our customers on the Amazon Web Services high performance hosting.

    Leveraging Amazon Web Services hosting is kind of a big deal, as you benefit from the same super fast cloud hosting technology as a bunch of Fortune 500 sites as well as the hottest tech startups on the planet.

  • Support desk with fast turnaround

    All client tasks go through our support desk. With staff checking the desk at regular intervals during the day, you can be sure that your queries and requests will be acknowledged and addressed swiftly.

  • Site warranties & platform updates

    All new websites come with a free site warranty and this can be renewed when it expires, allowing us to continue to support and fix your website. Along with core updates, your site will be secure, functioning as it should.

Why Digital Impact?

Ensuring that your website performs properly is of the utmost importance to us here at Digital Impact. We make sure that you have access to around-the-clock support and ongoing maintenance. By allowing us to take control of the technical behind-the-scenes, you can focus on running your business with minimal disruption.

Maintenance costs

Our support and retainer options are based around your particular needs, so the cost may vary depending on your requirements, your website size, and the level of hosting you need.

Join our list of successful clients

Whether based in Scotland or a wee bit further afield, businesses choose Digital Impact’s maintenance and support services, offering expert advice and consistent reassurance. Want to join our list of successful clients? Get in touch today to see what we can do for you.

Arrange A Free Consultation

Or call us on: 0141 343 8470

FAQs

This is covered within any on-going support agreement you have.

The time taken to complete a task depends on its size. Generally, tasks that take under an hour are completed within 1 business day for clients on a support agreement.

Building a website is much like buying a house. Once you move in, you’ll need to re-decorate and fix gradual wear and tear. Our support works in a similar way. Internet and web technologies are constantly evolving, so to ensure that your site works effectively, it needs to be tweaked, edited, and updated from time-to-time.

Our team are available to call when you require support, but all tasks must be logged through our support desk to ensure they go into our process correctly. The best way is to raise a ticket via the support desk — then the best placed person will get back to you. If it is urgent, simply follow up the email with a call.